Refund policy

At Jhalak Jaipur, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Cancellation, Return, Refund, and Exchange Policy carefully before placing an order.

Cancellation Policy

  • Orders can only be cancelled before they are dispatched.
  • To request a cancellation, please contact us with your Order ID at care.jhalakjaipur@gmail.com.
  • Once the order has been dispatched, cancellation requests cannot be accepted.

Refund Policy

Refunds are provided only under the following circumstances:

  • You receive an incorrect product.
  • The ordered product is unavailable after purchase.
  • Delivery is not possible due to unforeseen circumstances.
  • Other exceptional cases approved by our support team.

To process a refund for an incorrect or damaged product, an unboxing video of the sealed package is mandatory.

Refunds will not be provided for:

  • Change of mind after purchase.
  • Fabric preference or dissatisfaction with material.
  • Minor color variations due to lighting or screen resolution.
  • Personal preference regarding fitting or style.
  • Products purchased during special sales, offers, or clearance unless an incorrect or damaged product is received.

We always welcome your feedback and continuously work to improve our products and services.

Return & Exchange Policy

We offer a 7-Day Easy Return & Exchange Policy for eligible clothing products.

This policy is applicable only to:

  • Men's Wear
  • Women's Wear

You may request an exchange or replacement if:

  • You receive the wrong product.
  • You receive the wrong size.
  • You receive the wrong colour.
  • An item is missing from your order.

If the requested replacement product is unavailable, a refund will be processed.

Return & Exchange Conditions

  • Return requests must be raised within 7 days of delivery.
  • Products must be unused, unwashed, and in their original condition.
  • All original tags, packaging, accessories, and invoices must be included.
  • All returned products are subject to quality inspection before approval.

Returns may not be accepted if the product has been used, washed, damaged by the customer, or returned without original tags or accessories.

Reverse Shipping

At present, we do not offer reverse pickup services.

Once your return request is approved, customers are required to courier the product to our warehouse at:

Jhalak Jaipur
Sanganer, Jaipur – 302029
Rajasthan, India

Exchange Charges

A convenience fee of ₹149 will be charged for exchanges involving a change of size or colour.

Refund Process

  • Refunds are initiated only after the returned product is received and successfully passes our quality inspection.
  • Refunds for prepaid orders will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, customers must provide valid bank account details for processing the refund.
  • Refund processing time depends on the respective payment gateway or bank.

Please note that shipping charges and COD charges are non-refundable.

Important Information

  • Please record a complete unboxing video before opening your parcel.
  • The video should clearly show the sealed package and the received product.
  • Claims without a valid unboxing video may not be eligible for refund or replacement.

Fraud & Security Notice

  • Never share your OTP with anyone.
  • We never ask customers to make advance payments for COD orders.
  • Please avoid responding to fraudulent calls or websites claiming to process refunds on behalf of Jhalak Jaipur.
  • We are not responsible for any fraud or scam attempted by third parties.

Contact Us

If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact us.

Jhalak Jaipur

Website: www.jhalakjaipur.com

Email: care.jhalakjaipur@gmail.com

Address: Sanganer, Jaipur – 302029, Rajasthan, India